Please note that due to log retention we will be unable to research anything older than 7 days.

Please provide us with these pieces of information:

  o  Date and time of the email
  o  IP address of the sender's email server (if known)
  o  Name and email address of the sender
  o  Name and email address of the recipient
  o  Any rejection or bounce email that the sender might have received
  o  Any email header information that you can retrieve
    - For Outlook see https://support.microsoft.com/en-us/office/view-internet-message-headers-in-outlook-cd039382-dc6e-4264-ac74-c048563d212c
    - For Zimbra see http://docs.zimbra.com/desktop7/help/en_US/reading_mail/Viewing_Message_Header_Information.htm